Selected activities
Persona developmentCustomer journey mappingInformation architectureWireframingPrototypingDesign & technical documentationCloud architecture & HW selection
Context
Luxury hospitality is about anticipation and personalization. The in-room screen is usually a dead TV; the opportunity was to make the room itself responsive to each guest.
Approach
I designed an IoT experience where the guest's phone is the remote: the videowall personalizes suggestions from their data plus open-data services and the stay becomes a personal, shareable diary, backed by documentation for the hardware and cloud setup.
Field Testing
Videowall